FREQUENTLY ASKED QUESTIONSIs DVD better than VHS tape?DVD is totally digital and has more than twice the video quality of VHS. Its audio is even better than an audio CD. Plus it will not wear out with repeated use, and when stored properly can last more than 100 years.How long does it take to transfer my movies and videotapes?Turnaround time is usually 5-7 business days, but may increase during certain times of the year.Do you do the work yourselves or do you farm it out?We do all work right here on premises, so you're assured of the finest quality transfers and care of your precious movie film.Will you transfer my movies in a specific order?All you need to do is number each reel in the order you want us to transfer them using an indelible marker. Be sure all the regular 8 and super 8 movies are together. In almost all cases, 8mm will pre-date super 8.What if my movies won't fit on one DVD?You can get up to 2 hours of video on a DVD. If your project requires more than one DVD, additional DVDs will be provided by us. For movie film, you are not charged by the number of DVDs, only by the number of reels of movie film. If a videotape transfer runs more than 2 hours, there will be a $15 charge for each additional 2 hours of transfer. Some VHS tapes are recorded in EP/SLP mode which can give up to 6 hours on a tape.Can I order more than one copy of the DVD?Absolutely. You may order as many copies as you like at the same time as you order your transfer. If you decide to make more copies at a later time, simply return the master DVD to us for duplication.Can you put more than one videotape on a DVD?Yes we can, but you must know how much recorded time is on each tape for us to do so. There is a $5 reel change charge for each additional tape we put on a DVD. If you do not know how much recorded video is on a tape, it must be transferred to its own DVD.Where do I send my videos?Please download our online order form from our order page which gives you specific ordering and shipping instructions. Please be sure to ship via a traceable carrier such as UPS or Fed Ex. We will ship your order back to you via UPS ground unless otherwise instructed. If you are in the South Florida area, you may drop your order off at our offices. We also keep a copy of your transfer order DVDs on file until we know your order has arrived safely.What are Chapters?Chapters are bookmarks on your DVD. These are referenced on the menu we create for your DVD. You can start from any chapter. While the DVD is playing, you can jump to the next chapter with a press of a button. Chapters are encoded every 5 minutes on videotape transfers, and each reel of movie film has its own icon to make it easy to find what you’re looking for on the DVD.How can I be sure the DVD will play in my DVD player?Your transfer DVDs will play in almost any DVD player made since 2001. They will also play in any computer with a DVD drive and DVD playback software.Will you edit my movies/videos?The prices shown on our web site are for transfer of your movies without editing. Videotapes are transferred exactly as on the original. We will transfer any movie film that has motion on it, regardless of content. Areas of totally clear or black film of more than 10 seconds will be trimmed.What is your policy concerning copyrighted material?We will not knowingly copy copyrighted material. Please do not submit videos which you do not have the right to copy. Copyrighted materials will be returned to the sender at sender’s expense. If you’re not sure, please contact us.Can I send both regular 8mm and super 8 in one order?Yes. We will transfer all the regular 8mm in the order you provide followed by all the super 8 in order. Please be sure all the 8mm reels are numbered together, followed by all the super 8 reels. We do not switch back and forth between formats.Are my original movies safe?We have never lost or damaged a client's original movies. However, things can happen. We only ship via UPS and require a signature on delivery for maximum reliability, and suggest you do the same if you are shipping your video to us. As an additional insurance measure, we will hold a copy of your movie transfers until we determine your order has arrived safely to you. This way, even if something is lost or damaged in shipping, we will still have a copy of your transfer order.Is the content of my video private?We guarantee the privacy of your video. We take the utmost care to be sure your tape is secure and kept confidential.Sunrise Studios • 1471 SW 96 Terrace • Davie, FL 33324 • 954-581-0026
FREQUENTLY ASKED QUESTIONS
Is DVD better than VHS tape?
DVD is totally digital and has more than twice the video quality of VHS. Its audio is even better than an audio
CD. Plus it will not wear out with repeated use, and when stored properly can last more than 100 years.
How long does it take to transfer my movies and videotapes?
Turnaround time is usually 5-7 business days, but may increase during certain times of the year.
Do you do the work yourselves or do you farm it out?
We do all work right here on premises, so you're assured of the finest quality transfers and care of your precious
movie film.
Will you transfer my movies in a specific order?
All you need to do is number each reel in the order you want us to transfer them using an indelible marker. Be
sure all the regular 8 and super 8 movies are together. In almost all cases, 8mm will pre-date super 8.
What if my movies won't fit on one DVD?
You can get up to 2 hours of video on a DVD. If your project requires more than one DVD, additional DVDs will
be provided by us. For movie film, you are not charged by the number of DVDs, only by the number of reels of
movie film. If a videotape transfer runs more than 2 hours, there will be a $15 charge for each additional
2 hours of transfer. Some VHS tapes are recorded in EP/SLP mode which can give up to 6 hours on a tape.
Can I order more than one copy of the DVD?
Absolutely. You may order as many copies as you like at the same time as you order your transfer. If you decide
to make more copies at a later time, simply return the master DVD to us for duplication.
Can you put more than one videotape on a DVD?
Yes we can, but you must know how much recorded time is on each tape for us to do so. There is a $5 reel
change charge for each additional tape we put on a DVD. If you do not know how much recorded video is on a
tape, it must be transferred to its own DVD.
Where do I send my videos?
Please download our online order form from our order page which gives you specific ordering and shipping
instructions. Please be sure to ship via a traceable carrier such as UPS or Fed Ex. We will ship your order back
to you via UPS ground unless otherwise instructed. If you are in the South Florida area, you may drop your
order off at our offices. We also keep a copy of your transfer order DVDs on file until we know your order has
arrived safely.
What are Chapters?
Chapters are bookmarks on your DVD. These are referenced on the menu we create for your DVD. You can
start from any chapter. While the DVD is playing, you can jump to the next chapter with a press of a button.
Chapters are encoded every 5 minutes on videotape transfers, and each reel of movie film has its own icon to
make it easy to find what you’re looking for on the DVD.
How can I be sure the DVD will play in my DVD player?
Your transfer DVDs will play in almost any DVD player made since 2001. They will also play in any computer
with a DVD drive and DVD playback software.
Will you edit my movies/videos?
The prices shown on our web site are for transfer of your movies without editing. Videotapes are transferred
exactly as on the original. We will transfer any movie film that has motion on it, regardless of content. Areas of
totally clear or black film of more than 10 seconds will be trimmed.
What is your policy concerning copyrighted material?
We will not knowingly copy copyrighted material. Please do not submit videos which you do not have the right to
copy. Copyrighted materials will be returned to the sender at sender’s expense. If you’re not sure, please
contact us.
Can I send both regular 8mm and super 8 in one order?
Yes. We will transfer all the regular 8mm in the order you provide followed by all the super 8 in order. Please be
sure all the 8mm reels are numbered together, followed by all the super 8 reels. We do not switch back and
forth between formats.
Are my original movies safe?
We have never lost or damaged a client's original movies. However, things can happen. We only ship via UPS
and require a signature on delivery for maximum reliability, and suggest you do the same if you are shipping
your video to us. As an additional insurance measure, we will hold a copy of your movie transfers until we
determine your order has arrived safely to you. This way, even if something is lost or damaged in shipping,
we will still have a copy of your transfer order.
Is the content of my video private?
We guarantee the privacy of your video. We take the utmost care to be sure your tape is secure and kept
confidential.
Sunrise Studios • 1471 SW 96 Terrace • Davie, FL 33324 • 954-581-0026
